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In Chat the Dollar Sign Truncates Two Next Characters
8x8 Support

In Chat the Dollar Sign Truncates Two Next Characters

Symptom

In Chat the dollar sign truncates the two next characters.

When the Agent enters $1234 the Customer sees 34.  When the customer enters $1234 the Agent sees 34.

Applies To

Virtual Contact Center, Agent Chat 9.7.3

Resolution

The workaround is to add a space after the dollar sign.

Example: Agent type in $ 1234, the customer will see $ 1234.

Cause

This issue is under investigation.

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