An agent tries to log in and gets the message: "Maximum concurrent log ins reached."
Virtual Contact Center Agent console
Have any agents, that are not working, log out of the Virtual Contact Center Agent console.
The number of agents already logged in has reached the number of 'Concurrent Seats' for the Virtual Contact Center account.
You can force agents to log out. See the instructions in this article: Force Log Out An Agent
To get additional 'Concurrent Seats' contact your 8x8 Sales representative. If you do not know your sales representative, call the main 8x8 Sales team phone: 866-879-8647