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Turning off Call Monitoring for Supervisors
8x8 Support

Turning off Call Monitoring for Supervisors

Objective

To turn off Call Monitoring for Supervisors who have been monitoring agents.

Applies To

Virtual Contact Center, Agent interface.

Procedure

Turn of the agent monitoring for that agent.

  1. Log into Virtual Contact Center Agent interface as a supervisor agent.
  2. Select Menu > Monitoring.
  3. Select Agent Management tab > Monitor sub-tab.
  4. In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
  5. The Quality Monitoring dialog opens.
  6. Click Finish Monitoring.

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