To turn off Call Monitoring for Supervisors who have been monitoring agents.
Virtual Contact Center, Agent interface.
Turn of the agent monitoring for that agent.
- Log into Virtual Contact Center Agent interface as a supervisor agent.
- Select Menu > Monitoring.
- Select Agent Management tab > Monitor sub-tab.
- In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
- The Quality Monitoring dialog opens.
- Click Finish Monitoring.