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Unable To See Queues Or Agents In VCC AGUI
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Unable To See Queues Or Agents In VCC AGUI

Symptom

Agents are unable to see queues or other agents in VCC Agent Console Status section.

AGUI_Blank.JPG

Applies To

Virtual Contact Center Agent Console.

Resolution

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Cause

The issue can occur after a VCC scheduled maintenance or platform upgrade.

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