8x8 Agent Workspace Reporting Failed Insufficient Permissions
Symptom
When downloading reports through 8x8 Agent Workspace, you receive an error that reads, "Failed - Insufficient permissions."
Applies To
- 8x8 Contact Center Reporting
- Report downloads
- Agent Workspace
Resolution
Either rename the .xls file or delete the duplicate file names within the directory.
Cause
This issue can occur when there are duplicate file names.