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VCC Agent Stuck on a Call
8x8 Support Knowledge Base

VCC Agent Stuck on a Call

Symptom

VCC Agent Stuck on a Call

Applies To

Virtual Contact Center Agent.

Resolution

Log into VCC AGUI as Supervisor:

  1. Select Menu > Monitoring Drop-Down to launch new window
  2. Agent Management Section
  3. Monitor tab
  4. Hover Over Agent
  5. Select Logout for particular agent

This will force log out the agent and end the end. The agent will need to re-log back into 8x8 AGUI.

VCC_Agent_Monitor_Logout - Copy.JPG

Additional Information

The VCC Supervisor will need to be assigned to the same Group as the agent in an effort to view and access the agent in Monitoring section.