VCC Agent Stuck on a Call
Virtual Contact Center Agent.
Log into VCC AGUI as Supervisor:
- Select Menu > Monitoring Drop-Down to launch new window
- Agent Management Section
- Monitor tab
- Hover Over Agent
- Select Logout for particular agent
This will force log out the agent and end the end. The agent will need to re-log back into 8x8 AGUI.
The VCC Supervisor will need to be assigned to the same Group as the agent in an effort to view and access the agent in Monitoring section.