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VCC: Recording control API does not work in incognito or private browser windows
8x8 Support

VCC: Recording control API does not work in incognito or private browser windows

Symptom

Recording control API calls not working some or all of the time.

Applies To

Customers using the recording control API to pause and resume recordings to avoid creating records of private information.

Resolution

Do not use incognito or private browser windows when entering private information such as credit card information or health information covered by HIPPA.

Cause

The recording control API uses cookies and cached information which is not recorded in an incognito or private browser window.

Additional Information

The API correctly returns error messages when it is called from an incognito or private browser window, but some customer have not written error handling into their routines and miss the errors.

 

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