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Agent Status Direct Call
8x8 Support

Agent Status Direct Call

Question 

In the Agent interface, the list of agents sometimes shows a red phone handset icon next to an agent's name.  When hovering over the the red phone icon, 'Direct Call' is displayed.

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Applies To

Virtual Contact Center Agent console.

Answer

'Direct Call' is when an agent receives a call from another agent.

Additional Information

For the instructions to correctly transfer a call from one agent to another agent, see this article:

Transferring a call fails to change agent status to Busy

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