Creating a Detailed Transaction Activity report in Virtual Contact Center.
- Virtual Contact Center
- Log in to the VCC agent desktop. Note: You will need to have supervisor access to run reports.
- Click Menu.
- Click Report.
- Under Historical Reports, scroll to the last report on the list: Detailed Transactions Activity.
- Click Detailed Transaction Activity, making sure it is highlighted.
- Click Next.
- Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose queues, agents, and campaigns).
- If you want to save the report, add a report title and click Save.
- If you do not want to save the report, click Run to generate the report.