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Creating a Detailed Transaction Activity Report in Virtual Contact Center
8x8 Support

Creating a Detailed Transaction Activity Report in Virtual Contact Center

Objective

Creating a Detailed Transaction Activity report in Virtual Contact Center.

Applies To

  • Virtual Contact Center
  • Reporting

Procedure

  1. Log in to the VCC agent desktop. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
    clipboard_ec9132510ac64d54b975339876f24d18d.png
  3. Click Report.
  4. Under Historical Reports, scroll to the last report on the list: Detailed Transactions Activityclipboard_e2047d4e90bfd4bad7cb7be9f1fd8d72e.png
  5. Click Detailed Transaction Activity, making sure it is highlighted.
  6. Click Next
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose queues, agents, and campaigns). 
    clipboard_eba7e3f5750310c519b781d6078ed436e.png
  8. If you want to save the report, add a report title and click Save.
  9. If you do not want to save the report, click Run to generate the report.

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