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Creating a Login Time Report for Virtual Contact Center Agents
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Creating a Login Time Report for Virtual Contact Center Agents

Objective

To learn how to create a VCC Agents: Login time report

Applies To

VCC reporting

Procedure

To create a VCC Agents: Login time report

  1. Log into the VCC agent desktop (need to be a supervisor to run reports).

  2. Click Menu.
    clipboard_ec9132510ac64d54b975339876f24d18d.png
  3. Click Report.
  4. Go to Historical Reports > Agents.
  5. Select the Login Time report (making sure it is highlighted).
    clipboard_ed813f4771b6b02b3ec833aa073788409.png
  6. Click Next.
  7. Select the date range, time zone, and selection: selection window (selection window will allow you to choose which agents you would like to run the report on).
  8. If you want to save the report, add a report title, then click Save and Run.clipboard_e70cd3aa153a2cd093dbb40dbb7ab3700.png
  9. If you do not want to save the report, click Run to start the generation of the report.

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