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Creating a Status Change Details Report for Agents in Virtual Contact Center
8x8 Support

Creating a Status Change Details Report for Agents in Virtual Contact Center

Objective

Creating a Status Change Details report for agents in Virtual Contact Center.

Applies To

  • Virtual Contact Center
  • Reporting

Procedure

  1. Log in to the VCC agent desktop. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
    clipboard_ec9132510ac64d54b975339876f24d18d.png
  3. Click Report.
  4. Under Historical Reports, scroll to Agents and click to expand.
  5. Scroll to Status Change Details and select it, making sure it is highlighted.clipboard_eef2635f2b70cc522abd15398e2496bb5.png
  6. Click Next
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose which agents you would like to run the report on).
    clipboard_ef04a42e9fce52f7872e55f63d5d9f6c7.png
  8. If you want to save the report, add a report title and click Save.
  9. If you do not want to save the report, click Run to generate the report.

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