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Creating a Time on Status Report for Virtual Contact Center Agents
8x8 Support

Creating a Time on Status Report for Virtual Contact Center Agents

Objective

Creating a Time on Status report for agents in Virtual Contact Center.

Applies To

  • Virtual Contact Center
  • Reporting

Procedure

  1. Log in to the VCC agent desktop. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
    clipboard_ec9132510ac64d54b975339876f24d18d.png
  3. Click Report.
  4. Under Historical Reports, scroll to Agents and click to expand.
  5. Click Time on Status, making sure it is highlighted.clipboard_e24850d970c13ebb79b672640c99b4145.png
  6. Click Next.
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose which agents you would like to run the report on).
    clipboard_ea0030334a83bd44bd79fcde44403a7ac.png
  8. If you want to save the report, add a report title and click Save
  9. If you do not want to save the report, click run to start the generation of the report.

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