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Monitoring Playback Does Not Show Deleted Agent's Recordings
8x8 Support

Monitoring Playback Does Not Show Deleted Agent's Recordings

Symptom

  1. In VCC Agent console, log in as a Supervisor agent with permissions to Monitor agents.
  2. Menu > Monitoring > Playback > Phone.
  3. Click Advanced.
  4. Search by Transaction ID or by Start Date.
  5. No results are returned for any agents who have been deleted.

Applies To

Virtual Contact Center Agent console, Monitoring Playback.

Resolution

Please create a case with 8x8 Technical Support.

Cause

The agent was deleted.

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