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Screen Resolution Issues with Virtual Contact Center for Salesforce Lightning Integration
8x8 Support Knowledge Base

Screen Resolution Issues with Virtual Contact Center for Salesforce Lightning Integration

The Salesforce Lightning experience has some browser limitations. This may impact your use of the Virtual Contact Center for Salesforce Lightning integration. Specifically, the following resolution settings do not provide the optimal user experience.

Screen Resolution Scale Browser Zoom
1920x1080 100% 125%
1605 x 900 100% 125%
3840 x 2160 250% 110% or greater
3840 x 2160 300% 90% or greater
3840 x 2160 200% 150% or greater

 

More information is available from Salesforce:

Salesforce Support Browsers for Lightning Experience

Salesforce Winter '16 Release Notes for Lightning Experience

Virtual Contact Center for Salesforce Lightning Scenarios Tested by 8x8

Screen Type

Screen Resolution

Scale and Layout

Browser Zoom

Issues: Yes/No

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

75%

NO

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

80%

NO

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

90%

NO

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

100%

NO

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

110%

NO

DELL P2317H, 23", 1920x1080

1920 x 1080 (Recommended)

100% (Recommended)

125%+

YES

DELL P2317H, 23", 1920x1080

1600 x 900

100% (Recommended)

75%

NO

DELL P2317H, 23", 1920x1080

1601 x 900

100% (Recommended)

80%

NO

DELL P2317H, 23", 1920x1080

1602 x 900

100% (Recommended)

90%

NO

DELL P2317H, 23", 1920x1080

1603 x 900

100% (Recommended)

100%

NO

DELL P2317H, 23", 1920x1080

1604 x 900

100% (Recommended)

110%

NO

DELL P2317H, 23", 1920x1080

1605 x 900

100% (Recommended)

125%+

YES

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

250% (Recommended)

75%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

250% (Recommended)

80%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

250% (Recommended)

90%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

250% (Recommended)

100%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

250% (Recommended)

110.%+

YES

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

300%

75%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

300%

80%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

300%

90%+

YES

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

75%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

80%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

90%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

100%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

110%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

125%

NO

Dell Precision, 15,6'', 3840x2160

3840 x 2160 (Recommended)

200%

150%+

YES

 

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