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Virtual Contact Center for Salesforce Lightning XML
8x8 Support Knowledge Base

Virtual Contact Center for Salesforce Lightning XML

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8x8VCCLightning.zip

8x8 Virtual Contact Center for Salesforce Lightning

  1. Download and unzip the XML file.
  2. Replace this line <CTI URL With Tenant> with your own Domain and Tenant in the URL.
    VCC Salesforce Lightning XML Example.jpg
  3. Change the whole value of <CTI URL With Tenant>, including the symbol <>.
  4. Save the updated XML file.
  5. Import the file into your Salesforce account.

Note: The file will fail to upload if these changes are not made.

By clicking the button to download above, you acknowledge and accept the 8x8 Terms of Use and (where applicable) the 8x8 Beta Services Terms of Use

 

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