Skip to main content
Internal Error Occurred When Logging In to Virtual Contact Center
8x8 Support

Internal Error Occurred When Logging In to Virtual Contact Center

Symptom

When attempting to log in to Virtual Contact Center, you receive an error message that reads, "An internal error occurred. Please log out and in again."

VCC_Internal_Error.jpg

Applies To

VCC, Virtual Contact Center, My Contactual, Agents, Admins, APIs

Resolution

Ensure you are logging in to the correct URL (See the VCC Platform URL Guide).

Clear browser cache and cookies.

Cause

The Mycontactual.com domain name is being retired. Email notifications were sent to affected users.

 

  • Was this article helpful?