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Setting Up a Click2Dial Phone Directory in Virtual Contact Center FAQ
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Setting Up a Click2Dial Phone Directory in Virtual Contact Center FAQ

Objective

Setting up a click-to-dial phone directory in VCC FAQ.

Applies To

  • Virtual Contact Center FAQ

Procedure

  1. Open FAQ.
  2. Click Add New Category
  3. Enter the Category name and click OK. For example, "Support Phone Directory" (mark This Category is Private if for internal use only).
  4. Click the Category name you created.
  5. On the right, click Add New FAQ.
  6. In the Question box enter the name of the Directory. For example, Support Click2Dial.
  7. In the Answer box, enter the contact name with the phone number in "ctd" tags.
  8. For example: Support: {ctd}202-555-1031{/ctd}
    • Continue adding contacts until your list is complete.
      Edit FAQ.JPG
  9. Click Save to complete the directory.

To test, click the phone number link of the contact you want to call from.

FAQ.JPG

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