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Virtual Contact Center 8.1.6 Release Guide
8x8 Support Knowledge Base

Virtual Contact Center 8.1.6 Release Guide

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Virtual Contact Center 8.1.6 introduces many enhancements, including: Chat Recording for Supervisors; Enhanced Awareness of Queue Status for Agents; Web Notification Alert for Incoming Interactions; Common Identifier for Pre-Chat Forms (Multi-lingual); Enhanced System Access Authentication; Shared Wallboard Authentication; Improvised Log Out Interface; and Enhanced Email Attachments.
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