Skip to main content
Virtual Contact Center Users Unable to Log in to Mycontactual
8x8 Support Knowledge Base

Virtual Contact Center Users Unable to Log in to Mycontactual

Symptom

When attempting to access your Virtual Contact Center services through a Mycontactual.com URL, you are unable to log in.

Applies To

VCC, Virtual Contact Center, My Contactual, Agents and Admins

Resolution

To the new hostname information, create a case with 8x8 Technical Support.

Cause

The Mycontactual.com domain name has been retired as of October 10, 2018. An email notification was sent to affected users on August 30, 2018.

 

  • Was this article helpful?