Skip to main content
What is Chat ICR?
8x8 Support

What is Chat ICR?

Question

In Virtual Contact Center Configuration Manager, in a Chat Queue, there is an ICR tab.  What are these settings for?

Applies To

Virtual Contact Center Chat Queue.

Answer

The chat queue ICR settings are a limited simple way to control chat hours, greeting, and pre-chat data collection for use with VCC CRM. 
The web page code still needs to come from the chat script, and if you want to use ICR to control the chat hours, you would NOT include the Schedule object in the chat script.

Additional Information

For more information on Virtual Contact Center chat, see the online documentation:

'Create Chat Queues' > 'Configure chat queue greetings'

clipboard_ebd476e3cb635dc53c0a8cafcdc4fdee2.png

 

How can we help you?

X
  • Was this article helpful?