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Joining Meeting Audio from Mac Fails if Video Sharing Already Started
8x8 Support

Joining Meeting Audio from Mac Fails if Video Sharing Already Started

Symptom

When attempting to join meeting audio from a Mac computer after video sharing has already begun, you are unable to join the audio portion of the meeting.

Applies To

Virtual Office Desktop, Virtual Office Meetings, Mac users

Resolution

This issue is resolved in the latest version of Virtual Office Desktop (VOD). Download and install VOD, v 5.7.0 build 20238.

Cause

This was due to the way in which the app refreshed audio after initializing video sharing on Macs.

 

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