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"Call Failed" when attempt to join virtual meeting using phone as an audio option
8x8 Support

"Call Failed" when attempt to join virtual meeting using phone as an audio option

Symptom

Attempt to join virtual meeting using phone as an audio option and getting call failed message

call_failed.JPG

Applies To

New user experience view for MAC and PC

Resolution

Make sure audio call back to external numbers is enable

call_failed2.JPG

Cause

If setting is set to disable, participants can only join by dialing into the specify phone number in the virtual meeting invitation notification message.

 

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