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Administering Updates and Installations for Virtual Office Desktop
8x8 Support

Administering Updates and Installations for Virtual Office Desktop

Objective

Manage and implement updates to Virtual Office Desktop as an IT admin.

Applies To

Virtual Office Desktop v 6.0 and later

Procedure

Virtual Office Desktop (VOD) version 6.0+ supports automatic upgrade to save users the manual effort involved in rolling out updates. With automatic upgrades, users get up-to-date enhancements and fixes without requiring additional effort on their part.

Initial Installation

For auto upgrade to work, VOD needs to be already installed. For first time installation, admins can continue to follow any of the following approaches:

  1. Use a software distribution service like Microsoft SCCM, Dell KACE, or ManageEngine.
  2. Ask users to directly download the application from 8x8 website. Users do not require local admin privileges to install the VOD executable package.
  3. Make VOD binaries part of the standard image for IT issued computers.

Using Automatic Upgrades

To make use of automatic upgrades, use the VOD executable package for Windows (not the MSI) for first time installation. Using the EXE package for installation will install the application in the user’s folder without requiring users to have administrative privileges to the computer.

Installing the VOD executable package requires installation to be done using the user’s account. Admins using remote installation should run installation scripts from the user’s account.

Running installation of exe using service account will cause the installation to fail as it will try to install the executable within the current user local AppData folder, not present in case of a service account.

VOD installed via an executable periodically checks for new updates available from 8x8. Updates are downloaded in the background and automatically installed when the user restarts the application.

VOD downloads the updates into its app folder located under the user’s %LocalAppData% folder, and runs the upgrade from this folder. Anti-virus software with strict policy may stop the upgrades running from user’s folder. Consult your anti-virus service to whitelist Virtual Office Desktop or create necessary exceptions to allow applications to run from the user’s folder.

VOD checks for updates at the login time of the user, and 24 hours there of, thus spreading out background downloads over a period of time across all users. Each download is approximately 100 MB.

Installation for Shared Computers

Admins who have computers shared among multiple users, and want a single VOD application installed need to use the MSI package for installation. Alternatively, admins may install using the EXE package for every account on the computer, if the number of users sharing a computer is small and fixed. With this approach, VOD will be installed for every account on the computer, with each of these installations upgraded independently based on the application startup activity for the account. Administrators may need to run installation script at user level for the first time installation.

Additional Information

What do I need to know if I am upgrading from VOD v 5.9 that was installed using the MSI?

If the admin installs v 6.0 MSI, this is a standard update. Otherwise, installing v 6.0 using the EXE will require admin rights to remove v 5.9.

What I need to know if I am on a Mac?

Updating from from within v 5.9 will update to v 6.0 using a PKG. A manual update through v 6.0 DMG will also work.

What is the file format?

VOD version format: the app currently use this format - Major.Minor.Patch-[buildNumber]. The EXE installer on Windows will have a ‘b’ next to the build number - Major.Minor.Patch-b[buildNumber], for example 6.0.0-b491.

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