Fax Service is Missing From 8x8 Work

License Issue

1. In 8x8 Admin Console go to Home > Users and Edit the affected user profile.
2. Scroll down to Services and permissions and confirm that the user has a license assigned that includes fax services (X2 minimum).
3. Assign a license if one isn't assigned, and click Save.
   

Missing Fax Number

1. If a license is already assigned to the user, scroll down to Fax notification settings
2. Verify that a fax number has been assigned.
3. Assign a phone number if needed and click Save.
   

8x8 Work Issue

1. If a fax number is already assigned to the user, then remove the fax number by click the X next to it.
   
2. Go back and re-add that fax number and Save again.

In all cases, the user must log out of 8x8 Work and log back in to see the Fax service appear.