Skip to main content
Calls Dropping When Answered in Classic Mode
8x8 Support

Calls Dropping When Answered in Classic Mode

Symptom

Immediately upon answering a call using Classic Mode in Virtual Office Desktop, the call drops.

Applies To

  • Virtual Office Desktop Classic Mode

Resolution

  1. In Virtual Office Desktop, check to see which version you are using by going to the About section of the app.
  2. If you are using an older version of Virtual Office Desktop, upgrade to the latest version and use New Experience Mode.

Cause

You are using an out-dated version of Virtual Office Desktop.

How can we help you?

X
  • Was this article helpful?