Skip to main content
Can't Answer Calls on a Monitored Extension If the User Is Logged in to VOD Without an Audio Device
8x8 Support

Can't Answer Calls on a Monitored Extension If the User Is Logged in to VOD Without an Audio Device

Symptom

When a user is logged in to Virtual Office Desktop without any audio source (microphone and speaker), and another user is monitoring the extension in BLF, the user will not be able to answer calls. The phone will ring, however, the user cannot answer calls coming in on the extension that is logged into VOD.

2018-11-07_16h02_13.png

Applies To

VOD version 5.7 and later

Resolution

Set an audio device in Virtual Office Desktop.

  1. In Virtual Office Desktop, go to More Options (three dots).
  2. Select Audio & Video.
  3. Under Microphone and Speakers, select the appropriate audio devices.
    VOD Audio Settings.jpg

Cause

Users are now required to set an audio device in VOD if they are being monitored by another extension on BLF. When a user is logged in to VOD without any audio source, this will trigger VOD to send busy or decline which will cause issues with BLF.

How can we help you?

X