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Can't install the Virtual Office Desktop app on Windows PC
8x8 Support Knowledge Base

Can't install the Virtual Office Desktop app on Windows PC

Symptom

You encounter errors installing Virtual Office Desktop on your Windows PC. This could mean either:

  • The installation procedure suddenly closes with the message 8x8 - Virtual Office Setup Wizard ended prematurely.
  • You see Error #2302 during installation.

Applies To

Virtual Office Desktop

Resolution

General Installation Issues

For general installation issues, we recommend you first completely close and uninstall any previous version of the 8x8 Virtual Office Desktop software on your PC.

Then, run Microsoft's Program Install and Uninstall Troubleshooter.

If you continue to have issues, contact your IT administrator for assistance. If no resolution can be uncovered, create a case with 8x8 Technical Support.

Error #2302

If you receive an Error #2032 during installation and you're on a company VPN, disconnect from the VPN and retry the installation.

If installation continues to fail, but you no longer see Error #2302, try running Microsoft's Program Install and Uninstall Troubleshooter.

Cause

General installation problems in Windows are often caused by issues in the Windows registry and/or conflicts with a previously installed program.

Error #2302 is likely caused by attempting to install while on a company VPN connection.

 

 

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