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E-Fax Error Code 2038
8x8 Support Knowledge Base

E-Fax Error Code 2038

Symptom

When attempting to send an e-fax through Virtual Office Desktop or Virtual Office Online, the fax fails to send and you receive an error message, Error #2038.

Virtual_Office_Desktop_Fax_Error_2038.jpg

Applies To

Virtual Office Desktop - Classic Mode

Resolution

Update Virtual Office Desktop and Exit Classic Mode

  1. Uninstall your existing version of Virtual Office Desktop.
  2. Click here to download and install the latest version of VOD.
  3. Once installed, click Virtual OfficePreferences to open the Settings menu.
  4. Ensure the Virtual Office Classic option is turned OFF. If it is turned on, then turn it off and follow the prompts to restart VOD before sending a new fax. (If the Classic option is not present, that is also fine.)
    VOD-classic.png

Cause

Older versions of Virtual Office Desktop that feature the Classic interface may encounter this issue, which is corrected in the latest version and user interface.

 

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