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Forwarding Calls in Virtual Office Desktop
8x8 Support Knowledge Base

Forwarding Calls in Virtual Office Desktop

Applies To

Virtual Office Desktop (all versions)

Virtual Office Mobile (all versions)

Procedure

Forwarding rules for all calls directed to your own extension can be set within any of 8x8’s Virtual Office applications: Virtual Office DesktopOnline, or Mobile for Android and iOS.

To set forwarding rules for your extension through a Virtual Office application, navigate to the application’s Settings and open the options for Call Forwarding. From here, you can enable all calls to forward to a single destination, or you can create custom rules.

To create a custom forwarding rule, click + Add New Rule and review the various options. When you are ready to set your rule, click Save. When you are done creating rules, click Save once more in the Call Forwarding window within Settings. Your changes will be saved and you can exit Settings.

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Additional Information

Be sure your forwarding rules do not conflict with any rules set in Account Manager, Configuration Manager, or on your deskphone.

 

 

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