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Gray Screen when Sharing Content in Virtual Office Desktop on Mac OS Mojave
8x8 Support

Gray Screen when Sharing Content in Virtual Office Desktop on Mac OS Mojave

Symptom

When attempting to view or share content a Virtual Office Meeting on Virtual Office Desktop running on macOS Mojave (v 10.14), you see only a gray screen.

Applies To

  • Virtual Office Desktop v 5.8 or older
  • Virtual Office Meetings "old" meeting experience
  • macOS Mojave 10.14

Resolution

Update Virtual Office Desktop and Turn On New Meeting Experience

This issue is resolved in Virtual Office Desktop v 5.9 and later using the New Meeting Experience.

  1. Update your Virtual Office Desktop application by doing either of the following:
  2. Open the app Settings.
  3. Toggle the switch for New Meeting Experience on.
Can't Update Yet?

If you are currently unable to update to Virtual Office Desktop v 5.9.0 or later, and you only need to view content sharing, you can join the meeting through the online platform.

  1. Go to https://meetings.8x8.com/.
  2. Enter your Meeting ID and your name.
  3. Click Join meeting.

Cause

This issue was a limitation of previous versions of Virtual Office Desktop and is resolved as of version 5.9.0.

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