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Gray Screen when Sharing Content in Virtual Office Desktop on Mac OS Mojave
8x8 Support Knowledge Base

Gray Screen when Sharing Content in Virtual Office Desktop on Mac OS Mojave

Symptom

When attempting to view content sharing in a meeting on Virtual Office Desktop running on masOS Mojave (v 10.14), you see only a gray screen.

Applies To

Virtual Office Desktop, macOS Mojave 10.14

Resolution

If you only need to view content sharing, you can join the meeting through the online platform.

  1. Go to https://meetings.8x8.com/.
  2. Enter your Meeting ID and your name.
  3. Click Join meeting.

Cause

This issue is under investigation. It is resolved in an upcoming release of Virtual Office Desktop.

 

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