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How can I hide or unhide a chat message in Virtual Office Desktop?
8x8 Support Knowledge Base

How can I hide or unhide a chat message in Virtual Office Desktop?

Objective

Hide or unhide a chat message in Virtual Office Desktop.

Applies To

Virtual Office Desktop

Procedure

How to hide a conversation.

1. Log into Virtual Office Desktop

2. Select the chat message icon

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3. Select the 3 dots for the chat you would like to hide.

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4. Select the Hide Conversation option.

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You will have the option to hide multiple chats if needed by selecting the check box next to each chat.

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5. Select the Hide button at the bottom.

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The chat is now hidden when selecting the chat section of Virtual Office Desktop.

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How to unhide a conversation.

1. Select the create message icon at the bottom of the chat section.

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2. Select the Message icon.

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3. Search or scroll the list of users and select the user you wish to unhide the conversation for.

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4. This will re-open your conversation with the user and they will reappear in the chat section of Virtual Office Desktop.

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Additional Information

Alternatively, you can unhide a chat by following the steps below.

1. select the Contacts icon in Virtual Office Desktop.

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2. Select the chat icon for the user.

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3. This will open the previous chat conversation and trigger the chat to reappear in the chat section.

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