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8x8 Support

How to Enable or Disable Call Recording for an Active Call

Objective

Enabling or disabling call recording while on a call in Work for Desktop and Work for Mobile.

Applies To

  • Work for Desktop
  • Work for Mobile

Procedure

Work for Desktop

  1. Whilst in Work for Desktop, and in an active call, press the Options (the three dots).
    Screen Shot 2019-08-01 at 4.05.23 PM.png
  2. Select the Record button to start recording.
    Screen Shot 2019-08-01 at 4.05.33 PM.png
  3. Select the Stop Recording option to end call recording. 
    Screen Shot 2019-08-01 at 4.05.43 PM.png

Work for Mobile

  1. Whilst in Work for Mobile, and in an active call, press the More button (the three dots).

clipboard_e7bd3137f9dedb1c5db0540a66aca8ca2.png

  1. Select the Record button to start recording.

clipboard_e734bb5fac20c51729a70f76ba9509953.png

  1. Select the Stop Recording option to end call recording. 

clipboard_ee6314f443c45dfbce0d56b832cf00c68.png

Additional Information 

Call recording audio files will be as long as the call lasted. The recorded section will only last until Stop recording is clicked - the remainder for of audio file will be silence. For example, if Stop recording is clicked exactly one minute into a two-minute call, only the first minute will have audio and the second will be of silence.

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