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Importing Local Outlook Contacts in Virtual Office Desktop
8x8 Support Knowledge Base

Importing Local Outlook Contacts in Virtual Office Desktop

In Virtual Office Desktop, the ability to sync Outlook contacts is available to Windows and Outlook users. This feature is not available to Mac users.

You can import Outlook contacts via My Contacts or under Settings > Contacts. Please review the checklist below prior to importing Outlook contacts.

Virtual Office Desktop Feature Checklist

Local Microsoft Outlook (MAPI) Contact Sync

Review the questions below to determine whether this feature will work with your system.

  • Are you using a Windows operating system?
    • Microsoft doesn’t support MAPI on the Mac OS.
  • Do you use Outlook 2013 or Outlook 2016?
    • This synchronization is with your local contacts. It won’t sync from Outlook.com.
  • Do you have less than 10,000 contacts?
    • The synchronization will time out after 10 minutes or 10,000 contacts.
  • If your mail server is MS Exchange, has caching been enabled?
    • Support for remote address books is best-effort only.

Note: Office 365 is supported on a best-effort basis, as it doesn’t always cache contacts locally.

FAQs

Q: How often is the synchronization done?

A: The sync is done each time you open the app, or on demand via the Refresh option.

Q: Can I import both personal and company contacts?

A: Yes, you can import both or either.

Q: What fields are imported?

A: First name, Last Name, Phone numbers, Fax numbers, and Email addresses.

Q: Will my contacts be available on other PCs or in VO Mobile?

A: No. This is a local sync with the local Outlook version on the PC and the synced contacts are kept privately on the computer.

Importing Outlook Contacts

  1. Log in to Outlook.
  2. Log in to Virtual Office Desktop and go to the Contacts tab.
    Virtual_Office_Desktop_Contacts_Tab.jpg
  3. Click My Contacts.
    Virtual_Office_Desktop_My_Contacts.jpg
  4. Click Add (person icon).
    Virtual_Office_Desktop_Add_Contact.jpg
  5. Click Import Outlook Contacts. This will automatically select the Outlook profile that is set as the default profile.
  6. Select Personal ContactCompany Contact, or both. (Note: The maximum amount of contacts that can be imported is 10,000.)
    • Personal contacts are imported to My Contacts.
    • Company contacts are imported to Company.
    • ​Fields imported include:​ Name, Emails, Phones, and first Address.

To remove all imported Outlook contacts, go to Settings > Contacts and click Remove (trash can).

To sync imported Outlook contacts, go to My Contacts > Add, and click Refresh Outlook Contacts.

Important: Outlook data is stored locally on the computer, so contacts imported to VOD on that computer will only be available on VOD on that computer.

 

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