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Keypad Does Not Show on Virtual Office Desktop When Using Deskphone Option
8x8 Support

Keypad Does Not Show on Virtual Office Desktop When Using Deskphone Option

Symptom

If Deskphone is chosen under the "Call using" section of Virtual Office Desktop, the phone keypad does not show up on Virtual Office Desktop screen and there's no way to see it.

Example:

NoKeypad.PNG

 

Applies To

Virtual Office Desktop (VOD).

Workaround

On the right side of the search bar, click the "Call Using" Icon highlighted in red square in the image below. 

VOD-banner-using deskphone.png

Choose "Computer" and click on the X at the top right corner.

VOD-user computer.png

Top banner should now display the monitor icon idicating "Call using....Computer"

VOD-banner-using computer.png

Keypad will now show up as an option.

keypad.PNG

Additional Information

Please note that if the call is answered and controlled from Virtual Office Desktop, it will not show up on the deskphone. 

To take over an active call on another endpoint (VOD, VOM, Deskphone) see KB article regarding Call Flip:

https://support.8x8.com/us/Equipment...another_device

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