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Logged in to VOD with no audio source, Unable to answer calls on BLF
8x8 Support Knowledge Base

Logged in to VOD with no audio source, Unable to answer calls on BLF

Symptom

When a user is logged in to VOD without any audio source (MIC and Speaker), another user is monitoring the extension in BLF, the user will not be able to answer calls. The phone will ring however cannot answer calls coming in on the extension that is logged into VOD

 

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Applies To

VOD version 5.7 and above

Resolution

The current workaround is to have the user log out of VOD 

Cause

When a user is logged in to VOD without any audio source, this will trigger VOD to send busy or decline which will cause issues with BLF.