Unable to Send Multipage Internet Fax
Symptom
You are unable to send a multi-page internet fax.
Applies To
- Work for Desktop
- Internet fax
Resolution
If a multi-page internet fax fails to send, it can be due to a restriction or limitation of internet fax. Adjust the fax so that it is within the limits defined below:
- Max size of 19 MB.
- Max 5 files per fax.
- Max 200 pages (in order to deliver as email attachment).
- Must use 11 digits (e.g., 1 + 10-digit number) for sending outbound fax.
- No special characters or letters with accents. (Ex: ñ)
If the document stops on multiple attempts at the same spot (for example, on page 4/9), examine the subsequent page (in our example, page 5) for additional attributes that could cause issues preventing the system from converting it for transmission, including:
- gray shading
- blurriness
- general low quality
In that case, rescan the document, assure quality, and send again.
Cause
Listed below are the restrictions and limitations of internet fax:
- Total fax size sent cannot be greater than 19 MB.
- Maximum of 5 files per fax.
- Maximum page count of fax attachment in fax email notification is 200 pages.
- Internet fax notification with attachments are only available with faxes up to 200 pages (inbound only).
- Any fax exceeding 200 pages can still be downloaded from Work for Desktop.
- Must use 11 digits for sending outbound fax. If a Number is Incomplete error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
- Files sent cannot include any special characters or letters with accents. (Ex: ñ)