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New Experience Mode in Virtual Office Desktop Does Not Show Incoming Calls on BLF Keys
8x8 Support

New Experience Mode in Virtual Office Desktop Does Not Show Incoming Calls on BLF Keys

Symptom

User are not seeing incoming calls on their BLF Keys when using New Experience mode in Virtual Office Desktop

Applies To

VOD New Experience mode

Resolution

Make sure that in VOD (New Experience) calling option is set to computer and not deskphone.

Call Using Computer VOD New Experience.jpg

Cause

This is often due to selecting Call Using Deskphone.

Additional Information

If you don't have a microphone or headset that is connected to your computer, go to your speaker settings on your PC and under recording, make sure stereo mix is enable.

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In your VOD audio and video setting, make sure your microphone is set to stereo mix and that should allow you to select computer as an option.

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