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Virtual Office Desktop Crashing on Surface Pro 4
8x8 Support

Virtual Office Desktop Crashing on Surface Pro 4

Symptom

When using Virtual Office Desktop on a Surface Pro 4 with Windows 10, Virtual Office Desktop crashes.

Applies To

Virtual Office Desktop

Resolution

Windows Update

At this time, the issue has been fixed in the Windows Insider Program, but has yet to be released in a public Windows update. Surface Pro 4 users will need to wait for the public Windows update for this issue to be resolved.

An alternative is to use the Virtual Office Mobile app on your iOS or Android mobile phone.

We apologize for any inconvenience.

Cause

This is due to a known issue with Adobe Air on the Surface 4. See Adobe Air Bug 4081390 and AIR on Surface 4 using Camera for more information.