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Virtual Office Desktop: Unable to Validate Access Token (0,400)
8x8 Support Knowledge Base

Virtual Office Desktop: Unable to Validate Access Token (0,400)

Symptom

When attempting to log in to Virtual Office Desktop, you receive an error that ends with, "Unable to validate access token (0,400)," and you are unable to log in.

Virtual_Office_Desktop_Access_Token_Error.jpg

Applies To

Virtual Office Desktop v 5.2 and later

Resolution

Warning! This process will delete all call history, call forwarding settings, voicemails, voicemail greetings, and will deactivate your device. Please make sure to copy all pertinent data before following the steps below.
  1. Log in to Virtual Office Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the affected user.
  4. Select Edit.
  5. Under Service Selection, click X to the right of the current license you have assigned.
  6. Click Save.
  7. Once you receive the Save Successful message, go back to Service Selection, select the desired license, and reconfigure the user. You will need to reassign the user's phone number and extension, and re-activate their phone.

Cause

This is due to an incorrect association between the user profile and the user's license.