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Virtual Office Desktop keeps trying to update
8x8 Support

Virtual Office Desktop keeps trying to update

Symptom

Upon opening the Virtual Office Desktop application on your Windows PC, the program continuously attempts to download and install the latest update unsuccessfully. The app is unusable, preventing you from logging in to make or receive calls, send messages or faxes, etc.

Applies To

Virtual Office Desktop

Resolution

IT Admin Process

IT admins assisting colleagues with this issue should do the following:

  1. From Windows Task Manager or another management interface, end the 8x8 - Virtual Office app process.
  2. Uninstall the Virtual Office Desktop application.
  3. Download and install the latest version of Virtual Office Desktop: Click here.
  4. Once installed, have the user:
    1. Run Virtual Office Desktop.
    2. Click Virtual Office > Settings > General.
    3. Uncheck Automatically apply application updates.
      VODupdatesUncheck.png

Disabling Updates for All Users

IT administrators can also use Windows Group Policy to automatically disable the Automatically apply application updates setting for all users.

Cause

This issue happens when both conditions below are true:

  1. You do not have local administrative privileges to your Windows PC.
  2. Your Virtual Office Desktop settings are configured to automatically apply updates: Settings > General > Automatically apply application updates.