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Contact Directory Displays Account Admin Name on Multiple Extensions

 

8x8 Support Knowledge Base

Contact Directory Displays Account Admin Name on Multiple Extensions

Symptom

Your Virtual Office Desktop or Virtual Office Mobile Contact Directory displays the account admin profile under multiple extensions.

Applies To

Virtual Office Desktop, Virtual Office Mobile, Account Manager

Resolution

Exclude Vacant Extensions from the Contact Directory

To exclude vacant extensions from the Contact Directory

  1. Log in to Account Manager.
  2. Go to Accounts > Contact Directory > View.
  3. Scroll to the Contact Directory: Exclude Extension column. Note: If you are on a Mac, this works best in Safari.
  4. Check the appropriate boxes to exclude the undesired extensions from the Contact Directory.
    Account_Manager_Exclude_Extension_Contact_Directory-600x117.jpg
  5. Click Save Changes.

Cause

When a new or existing extension does not have an assigned Virtual Office profile, the system defaults to the primary Account Manager administrator profile.