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Group Chat Recipients Not Receiving SMS Messages
8x8 Support Knowledge Base

Group Chat Recipients Not Receiving SMS Messages

Symptom

When sending a message using the Group Chat feature in Virtual Office Desktop to recipients on Virtual Office Mobile, one or more of the chat recipients gets removed from the Group Chat recipients list, and they do not receive the chat message.  

Applies To

Virtual Office Mobile 7.2 and earlier

Resolution

Use Individual Messaging

Send individual messages to recipients that are only logged into Virtual Office Mobile.

Group Chat will be supported in a future release of Virtual Office Mobile.

Cause

Group Chat is not supported on Virtual Office Mobile at this time (version 7.2 and earlier).

Group Chat recipients may be logged in to Virtual Office Mobile and show as available. However, Virtual Office Desktop will remove them from the recipients list, as it cannot send Group Chat messages to recipients who are only logged in to Virtual Office Mobile.

 

 

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