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Incoming Calls Have No Answer Button
8x8 Support Knowledge Base

Incoming Calls Have No Answer Button

Symptom

When you receive an incoming call in Virtual Office Desktop (VOD), you don't see an Accept button. You see only a Dismiss button (X).

VOD_Incoming_Call_Dismiss_Button-200x224.jpg

Applies To

Virtual Office Desktop 5.0 and later

Resolution

Enable Device Supports Answer

To enable Device Supports Answer

  1. In VOD, go to Call Using settings.
  2. Click Deskphone.
  3. Toggle Device Supports Answer on.
    Disable_Auto_Connect-250x427.jpg

Note: Not all desk phones support call management.

Cause

This is due to Device Supports Answer being disabled in VOD.