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Virtual Office Desktop: Can't Answer Calls in App
8x8 Support Knowledge Base

Virtual Office Desktop: Can't Answer Calls in App

Symptom

When receiving an incoming call in Virtual Office Desktop (VOD), you are presented with the options to answer via desk phone or to hang up the call.

VOD_Call_Using_Answer_Popup.jpg

Applies To

Virtual Office Desktop v 5.0 and later

Resolution

Change Call Using Selection

To answer calls using the Virtual Office Desktop app, ensure that you have Call Using Computer selected.

To edit Call Using settings

  1. Click Call Using. If you have Call Using Deskphone selected, the icon will display as a phone.
    VOD_Call_Using_Icon-300x95.jpg
  2. Under Call Using settings, click Computer.
    VOD_Call_Using_Computer_Settings-300x540.jpg
  3. Review your audio options.
  4. Close the settings panel.

Cause

This occurs when Call Using Deskphone is selected in VOD.