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Virtual Office Desktop: Contact Displaying Wrong Contact Information
8x8 Support Knowledge Base

Virtual Office Desktop: Contact Displaying Wrong Contact Information

Symptom

Clicking on the user icon or name for a personal contact in Virtual Office Desktop brings up the contact information for a different contact.

Applies To

Virtual Office Desktop v 5.2

Resolution

Use Contact Info Tab

To view the correct information for a contact, click More Info (three dots) then Contact Info.
Virtual_Office_Desktop_Contact_Info_Tab.jpg

Cause

This occurs when more than one personal contact is added with the same phone number.

Steps to Reproduce

  1. Contact A is created with phone number (555) 555-1234.
  2. Contact B is created with phone number (555) 555-1234.
  3. Search for Contact A and click the user profile icon or name. Information for Contact B is displayed.

This is a known issue with Virtual Office Desktop v 5.2.0. It is resolved in v 5.3.1.

 

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