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Virtual Office Desktop: Delayed Text Messages and No Notifications
8x8 Support Knowledge Base

Virtual Office Desktop: Delayed Text Messages and No Notifications

Symptom

When sending text messages in Virtual Office Desktop (VOD), messages take a long time to deliver and notifications of new messages aren't received.

Applies To

Virtual Office Desktop, Virtual Office Configuration Manager

Resolution

Set Contact Directory Scope to Company

  1. Log in to Virtual Office Configuration Manager.
  2. Click Users and locate the affected user profile.
  3. Click More Options (three dots) to the right of the user profile.
  4. Select Edit.
  5. Under Basic Information, set Contact Directory Scope to Company.
  6. Click Save.
  7. Have the affected user log out of VOD and log back in.

Cause

The affected user's Contact Directory Scope is set to site or PBX.