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Why do I see different caller ID information on Virtual Office Desktop and Virtual Office Mobile?
8x8 Support Knowledge Base

Why do I see different caller ID information on Virtual Office Desktop and Virtual Office Mobile?

The caller ID information displayed on Virtual Office Mobile may differ from that seen on Virtual Office Desktop. Since Virtual Office Desktop can only access data within the desktop app, you may see more generic information that is passed along from the caller's carrier. Virtual Office Mobile may display more specific information about the caller, since the mobile app can access contact data on your mobile device.

Caller ID as Displayed in Virtual Office Desktop

Caller_ID_VOD-300x204.jpg

Caller ID as Displayed in Virtual Office Mobile

Caller_ID_VOM-300x156.jpg

 

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