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Can't Delete Chat Messages in Virtual Office Mobile
8x8 Support Knowledge Base

Can't Delete Chat Messages in Virtual Office Mobile

Symptom

You are unable to delete chat history.

Applies To

Virtual Office Mobile 7.2

Cause

This is by design. The New Chat Experience in VOM 7.2 is more enterprise-focused and does not have a delete chat history option. A future version will have options to help you achieve “0-inbox” and correct mistakes.

Additional Information

For more information, see the FAQ on the New Chat Experience.

 

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