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Instant messages in Virtual Office Mobile from mid-February 2018 and earlier disappeared
8x8 Support

Instant messages in Virtual Office Mobile from mid-February 2018 and earlier disappeared

Symptom

After upgrade to Virtual Office Mobile app version 7.2, message history in the app does not go back earlier than mid-February 2018. 

Applies To

Virtual Office Mobile v 7.2 (both Android and iOS)

Workaround

To review Virtual Office messages earlier than mid-February 2018, please log in to the Virtual Office Online interface in your computer's web browser at https://sso.8x8.com/login/uc.

Cause

8x8 is moving to a New Chat Experience, and only history after the transition to the new messaging platform is available.  

Additional Information

This also affected SMS history prior to April 24, 2018.

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