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Old Messages Showing as Unread after Virtual Office Mobile v 7.2 Update
8x8 Support Knowledge Base

Old Messages Showing as Unread after Virtual Office Mobile v 7.2 Update

Symptom

After updating to Virtual Office Mobile (VOM) v 7.2, you notice that all messages from February 2018 are showing as unread.

Applies To

Virtual Office Mobile v 7.2

Resolution

Open each conversation that has unread messages. This is a one-time action. Following this, all messages will show with the correct Read status.

Cause

This is a known issue with VOM v 7.2.

Additional Information

For more information, see the New Messaging Experience FAQ.

 

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